We only ever share the minimum information necessary with school staff and guardians, and only when a conversation indicates a student may need support.
Full chat transcripts are not automatically forwarded to parents — a concise, policy-approved alert goes to authorised staff first, who decide on any further steps in line with your institution's safeguarding policy.
Immediate danger is always treated as an emergency and directed toward the appropriate emergency escalation procedure, not left to wait in a review queue.